SHIPPING & PRE-ORDER INFORMATION
We charge a flat shipping fee of $5 for every order. Orders typically ship within 1 - 3 business days of payment. For pre-order and back-order items, please see item description for shipping times
RETURN & REFUND POLICY
Due to the nature of sealed products in the TCG industry, we do not offer returns. Having said that, if something arrives damaged or not as described, send us an email at info@heartysouptcg.com, and we will make it right.
Cancellations can be requested prior to shipment but are subject to a 3% cancellation fee. This fee will be deducted from the refunded amount. This covers the non-refundable payment processing fee we are charged when the initial transaction is made. Please email info@heartysouptcg.com with the subject line "CANCEL ORDER # [Insert #Here]" so we can get on it immediately.
Hearty Soup TCG cannot be held responsible for lost or stolen packages after they have been marked delivered by USPS/UPS. At the point of delivery, it is the customer's responsibility for the safety & security of the package. However, if a package is damaged or lost during shipment, we will provide a full refund or replacement.